Skip to content

Business Development Representative

  • Remote, Hybrid
    • Sarajevo, Federacija Bosne i Hercegovine, Bosnia and Herzegovina
    • Zagreb, Grad Zagreb, Croatia
    +1 more
  • Sales

Job description

Join our team as a Business Development Specialist!

Company overview:
We are One ZIRA Team of 200+ talented, creative minds – all together striving to make IT work. It all started in 1996 with a single, but brilliant idea, and now, 27 years later, ZIRA is a leading vendor of award-winning, world-class software products, covering full lead-to-cash process for retail and wholesale business in the telco industry. And if you ask us how we do it and what it takes, the answer at ZIRA is always the same - Nulla dies sine linea. We are proud of the trust we’ve fostered with our customers, and what sets us apart is our lightning-fast implementation of solutions through an innovative approach to software delivery. We maintain top-notch quality every step of the way, always keeping things edgy and exciting.

As a Business Development Representative, you will work closely with the sales team to identify new business opportunities and generate qualified prospects through various methods, including cold emailing, cold calling, social selling, and networking. You will collaborate with “Lead generation agencies” and other external partners to generate qualified leads on an annual basis or in preparation for specific events and conferences. You will maintain and regularly update a Lead List using the ZIRA template for proper follow-up and reporting, sharing updates during sales standups. Additionally, you will handle incoming requests for ZIRA products and services, including RFx submissions or other forms of inquiries (e.g., email, verbal requests, or through the ZIRA website). You will analyze these requests, utilize the Checklist template to ensure completeness, and compile a comprehensive ZIRA response using the provided technical, sales, and documentation inputs, submitting them promptly to the relevant prospects or customers. Your role includes ensuring that every request or proposal is accurately addressed and that all commercial or technical responses are timely and complete. You will also compile and regularly update an Opportunity List using the ZIRA template for continuous monitoring and reporting. In collaboration with the Product and Sales teams, you may also be tasked with organizing meetings or conference calls, conducting follow-ups on sales status or offering processes, or researching relevant information on potential clients or competitors to support sales activities. All tasks should be performed efficiently and promptly to maintain the high standards expected by ZIRA.

Job requirements

• Develop and maintain Lead generation and Lead qualification process.

• Review and analyze incoming requests from prospects and existing customers.

• Engage with leads, prospects, and customers via email or cold calls to gather requests for ZIRA products and services and to prepare and submit relevant technical and commercial proposals.

• Collaborate closely with ZIRA Product and Sales teams.

• Prepare and maintain technical and commercial proposals using the ZIRA template, including all necessary correspondence for submission to prospects or customers.

• Compile, update, and maintain the Lead and Opportunity lists using the ZIRA template.

• Regularly present and communicate updates on the Opportunity and Lead lists in sales stand-ups.

• Ensure timely responses to all inquiries from prospects and customers.

• Maintain prompt communication with relevant lead generation entities, persons, or agencies.

• Identify and utilize available tools and media to generate and qualify new leads.

• Maintain a comprehensive understanding of the ZIRA portfolio and collaterals for effective lead generation and qualification.

• Keep up-to-date knowledge of the ZIRA portfolio and collaterals to respond promptly and accurately to inquiries from prospects and customers, in collaboration with the Product and Sales teams.


Required skills and certificates:

  • 2+ years in the same or similar role or profession
  • University degree in Economics, Electrical Engineering, or Information Technology
  • Proficiency in English; knowledge of other foreign languages is highly valued


Additional requirements:

  • Preference will be given to candidates holding EU citizenship
  • Experience in the telecommunications (Telco) sector
  • Strong communication skills, self-driven, and a team player


Key Personality characteristics:

  • Proactively seeks, listens to, understands, and responds to business and relationship-related feedback and comments.
  • Self-motivated, with the ability to communicate goals and objectives clearly and motivate others to engage, especially in a multi-cultural environment.
  • Driven to achieve and exceed ZIRA’s business goals and objectives while continually respecting and supporting co-workers and business partners.
  • Willing to perform additional tasks as instructed by the relevant Director.


What’s in it for you?

As you move through the interview process, we’ll share all the details about our benefits and career development opportunities. Here are some key highlights:

  • A collaborative, flexible, and respectful work environment
  • Competitive salary with opportunities for growth
  • Private health insurance
  • Hybrid work options for a better work-life experience and balance
  • Access to any ZIRA office worldwide based on business needs
  • Personal education budget to support your professional development
  • A commitment to diversity and inclusion, with a diverse team and active engagement in social and charitable initiatives
  • Gym membership reimbursement to support your well-being
  • Access to innovative technical tools and technology

At ZIRA, we’re dedicated to fostering both personal and professional growth. We go beyond the basics, offering a supportive environment that includes sports and recreational activities, as well as generous overtime compensation. Our comprehensive approach ensures a fulfilling experience for every member of the ZIRA team.

Join ZIRA’s talent network and let’s innovate and create together.

or