Partner Manager

Join our team as a Partner Manager!

Company overview:
We are One ZIRA Team of 200+ talented, creative minds – all together striving to make IT work. It all started in 1996 with a single, but brilliant idea, and now, 27 years later, ZIRA is a leading vendor of award-winning, world-class software products, covering full lead-to-cash process for retail and wholesale business in the telco industry. And if you ask us how we do it and what it takes, the answer at ZIRA is always the same - Nulla dies sine linea. We are proud of the trust we’ve fostered with our customers, and what sets us apart is our lightning-fast implementation of solutions through an innovative approach to software delivery. We maintain top-notch quality every step of the way, always keeping things edgy and exciting.

As a Partner Manager, you will play a key role in identifying, analyzing, onboarding, developing, and maintaining ZIRA’s diverse network of business partners, including System Integrators (SI), service partners, sales partners, and technology partners. You will be responsible for expanding, managing, and strengthening our partner network while ensuring that the partners competencies and business objectives align with ZIRA’s business needs, goals, and targets. You will work closely with our partners to expand ZIRA’s customer base, ensuring they have the right tools and information needed to succeed. This includes gathering valuable insights from our partners about customer needs, market trends, new prospects, and planning for the year ahead. In this role, you will be the main point of contact, managing and nurturing the relationship between ZIRA’s Product, Delivery, and Revenue (Sales) Management teams and our partners. You will also be responsible for monitoring and driving partner growth by supporting their development in all aspects, including training, certifications, and building a strong partner community. You will collaborate with partners to create and implement a growth plan that supports the delivery and implementation of ZIRA’s portfolio. Your direct engagement will be crucial in every aspect of our partnership, from contract terms and executions to monitoring progress and ensuring successful outcomes.

• Expand and nurture the existing ZIRA partner network.

• Strengthen engagement with current ZIRA partners, gathering market insights and other relevant feedback to enhance ZIRA’s portfolio sales.

• Collaborate closely with ZIRA partners to monitor and support their development of competence centers and “prospect demo-labs” related to ZIRA portfolio sales.

• Identify, evaluate, propose, and onboard new business partners for ZIRA.

• Deliver presentations and introductions on ZIRA’s portfolio, showcasing solutions, domains and releases, and how ZIRA supports partners business growth.

• Ensure continuous motivation and engagement for both new and existing ZIRA business partners.

• Collaborate closely with ZIRA Product and Revenue Management teams to enhance knowledge of the ZIRA Product Portfolio, its benefits, and Unique Selling Propositions (USPs).

• Work in partnership with Regional (Sales) Managers, Product, Delivery and Marketing teams to support ongoing and planned business activities related to ZIRA partners, including providing market insights and feedback for an improved market approach.

• Conduct quarterly evaluations and reports on ZIRA partners, covering presence, sales achievements, competence and sales growth, and alignment with ZIRA’s business goals and targets, recommending any necessary corrective or improving actions.

• Continuously research and engage with ZIRA partners to deepen knowledge of their businesses.

• Influence and develop sales and partner materials based on market insights and feedback from ZIRA partners.

• Drive ZIRA revenue growth by expanding the customer base through ZIRA partnerships and maintaining partner retention.

• Develop and execute ZIRA’s Partner Strategy, defining target partners, regions, portfolio, and measurable activities, including annual and quarterly targets and KPIs.

• Actively engage in all Partner Management activities and report on these efforts, including those assigned by the CRO, related to ZIRA partners, the partner network, and partner relationships.

Key Personality characteristics:

• Proactively seeks, listens to, understands, and responds to business and relationship-related feedback and comments.

• Self-motivated, with the ability to communicate goals and objectives clearly and motivate others to engage, especially in a multi-cultural environment.

• Driven to achieve and exceed ZIRA’s business goals and objectives while continually respecting and supporting co-workers and business partners.

• Willing to perform additional tasks as instructed by the relevant Director.

Required skills and certificates: